Changes and Cancellations
Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
Can I change my flight tickets with the airline if I have a Flexible Ticket?
Can I change the name on my ticket?
Can I rebook my flight, hotel or rental car?
Can I receive a refund for my open ticket/voucher?
Canceling a hotel?
Canceling a rental car?
Do I have to rebook all passengers in my booking or can I rebook only one passenger?
Do you need help with your rebooking?
Does it cost anything to rebook my flights when I have the Flexible ticket service?
For how long can my voucher or open ticket be used?
How do I cancel my trip if I have cancellation protection?
How do I make sure my flight time is current?
How do I rebook my tickets when I have the Flexible Ticket service?
How does the refund process work?
I have received an email with a Voucher Code from you, what should I do now?
I have spelled my name incorrectly, can I change it?
If you have informed me that I will receive a refund, how will this work?
The new timings I have received are not suitable at all, what should I do ?
Want to cancel your flight?
What is the Assisted Handling Fee?
Where can I see the status of my refund?
Why do I have to contact the airline for a refund? (Low-cost carrier booking)
Why have I received changed times for my trip?
Why is the value of the voucher less than the value of my original flight?
With regard to compensation claims under Regulation (EC) No 261/2004